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Return and Refund Policy for VESIS COSMETICS

Effective Date: October 23, 2026

At VESIS COSMETICS, your satisfaction and health are our top priorities. Due to the hygienic and personal care nature of cosmetic products, we maintain a clear policy regarding returns, refunds, and exchanges. Please read this policy carefully before placing an order.
1. Return Eligibility Window

  • We accept returns on eligible products within 30 days of the delivery date.

  • To be eligible for a return, items must be:

    • Unopened, unused, and in their original packaging with all protective seals intact.

    • Accompanied by proof of purchase or your original order number.

2. Hygiene & Non-Returnable Items
For safety and sanitary reasons, we cannot accept returns or issue refunds for opened, gently used, or tested cosmetic products unless they are proven defective or damaged upon arrival.
The following items are final sale and non-returnable:

  • Opened or unsealed cosmetics, skincare, and beauty tools.

  • Gift cards.

  • Clearance, promotional, or "Final Sale" items.

3. Damaged, Defective, or Incorrect Items
Cosmetics are delicate, and we want to ensure you receive your order in perfect condition.

  • Reporting Window: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • How to Report: Email us at support@vesiscosmetics.com with:

    1. Your Order Number.

    2. Clear photo(s) of the damaged or wrong product and the original packaging.

  • Resolution: Upon verifying the issue, we will send a replacement free of charge or issue a full refund (including shipping fees).

4. How to Initiate a Return

  1. Contact Us: Email customer service at support@vesiscosmetics.com with your order number and the reason for your return.

  2. Receive Authorization: If your return is approved, our team will provide you with a Return Authorization (RA) number and shipping instructions. Unsolicited returns sent back without prior authorization may not be processed.

  3. Pack & Ship: Securely package the unopened item(s) in their original box.

Note: Customers are responsible for paying their own return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service as VESIS COSMETICS is not responsible for returns lost in transit.
5. Refund Process & Timelines

  • Inspection: Once we receive and inspect your returned package, we will send an email confirming receipt and notifying you whether your refund has been approved or rejected.

  • Processing Time: If approved, your refund will be processed back to your original method of payment within 5 to 10 business days.

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error or a damaged product.

6. Exchanges
We only replace items if they arrive damaged, defective, or incorrect. If you need to exchange an unopened item for a different product or shade, please initiate a standard return and place a new order online.
7. Late or Missing Refunds
If you haven’t received an expected refund yet:

  1. Re-check your bank account or credit card statement.

  2. Contact your financial institution—processing times may vary before a refund is officially posted.

  3. If you’ve completed these steps and still have not received your refund, please reach out to us at support@vesiscosmetics.com.

8. Contact Us
For any questions or support regarding returns and refunds, please contact us at:

  • Business Name: VESIS COSMETICS

  • Customer Support Email: support@vesiscosmetics.com (Update with active email)

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

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