运输政策

Shipping Policy for VESIS COSMETICS

Effective Date: October 23, 2026

At VESIS COSMETICS, we want to ensure your orders arrive safely and as quickly as possible. This Shipping Policy details our shipping methods, processing times, fees, and procedures.
1. Order Processing Time

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
High-Volume Periods: During sales, product launches, or peak holiday seasons, processing times may take slightly longer (up to 5 business days).
You will receive a notification email with tracking information once your order has shipped.

We offer Free Standard Shipping on domestic orders with a subtotal of $50.00 USD or more (before taxes and after discounts).

We currently ship to select international destinations.
Duties, Taxes & Fees: International orders may be subject to import duties, customs taxes, and administrative fees levied by the destination country once the shipment arrives. VESIS COSMETICS is not responsible for these charges; they are the sole responsibility of the customer.

Address Errors: Please double-check your shipping address during checkout. VESIS COSMETICS is not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error in your address, please email us immediately at support@vesiscosmetics.com. We will do our best to update it before your order is processed.

Damaged Items: Cosmetics are fragile! If your items arrive damaged or broken, please take photos of the damaged product and outer packaging, and contact us within 48 hours of delivery at support@vesiscosmetics.com so we can issue a replacement or refund.
Lost or Stolen Packages: VESIS COSMETICS is not responsible for packages marked as "Delivered" by the carrier that are lost or stolen. If your tracking says delivered but you haven't received it, please check around your residence, inquire with neighbors, or contact the shipping carrier directly.